FAQs

AgentSafe is a digital health and safety system making it easier for businesses and workers to meet their health and safety duties under workplace safety laws.

The software replaces the need for creating workplace safety policies and procedures.

AgentSafe streamlines your safety processes, mitigate risk and  empowers all workers to improve safety in the workplace.

AgentSafe for Real Estate developed the product in consultation with property agents throughout NSW and other stakeholder groups.

AgentSafe benefits property managers,sales agents and strata managers working locally and interstate.

AgentSafe is a cloudbase application that easily integrates with other applications or software with web access. All compliance reports can be saved into the hard disk drive on your computer, or uploaded to a cloud storage folder. It is worth noting that AgentSafe is a complementary product and not a replacement for other software - it's regarded as the missing piece.

In the simplest terms, cloud computing means storing and accessing data and programs over the internet instead of your computer's hard drive. The cloud is just a metaphor for the Internet.

Given the sensitive nature of the data, AgentSafe employs the following levels of security:

Physical

The application's web and database server is hosted on industry recognised Microsoft Azure's cloud technology.

Database

Includes sql authentication and encryption. All read/write operations are performed via a middle application tier. Daily backups are stored in Microsoft Azure.

Software Architecture

Role based authentication provides finely controlled access to areas within AgentSafe. Anti-forgery tokens are implemented to prevent malicious attempts to access data such as cross-site-scripting.

Full audit trail of database changes.

AgentSafe produces compliance reports for each property.

There is a suite of safety checklists, that can be used to carry out inspections. We are currently developing an inspection app, that will enable users to complete these checklists on a phone or tablet. In the meantime, you can download a pdf app on your phone or tablet. There are some really good apps to fill pdf forms on Android and iPhone such as; PDF expert, PDF Max 5 Pro, Smart Forms, Adobe Fill & Sign and GoodNotes 4. 

Users can also create a work order and setup a notification email to then trigger the non-compliance report and register. This risk register or notification report is important to maintain insurance coverage and avoid litigation.

As many as you like.

There is a range of educational factsheets and website pages to assist with carrying out all tasks - in accordance with the requirements of WHS legislation and property safety requirements.

AgentSafe also provides integration with ADLForms, which enables agents to directly work in the ADLForms user interface.

Yes, AgentSafe has a capability to upload and store all these items.

AgentSafe has a facility for uploading and storing this information.

Yes, non-compliant properties are highlighted in the dashboard area and the property view screen. AgentSafe also has report automation functionality for non-compliant properties and tradespeople.

The AgentSafe design platform is monitored and where necessary, modified to ensure users have the latest version control software and legal information applicable to their state. A notification email is sent by our support team to keep users informed about content changes to the system. All resources in the AgentSafe software are approved by a Registered Training Organisation (RTO) Trainer and Assessor.

Yes, regular notification emails are sent to keep users updated on any new changes to legislation, including media releases regarding safety and security matters.

Yes, AgenSafe can be used for managing maintenance and repairs on behalf of property owners. A work order or job can be created, added to the calendar and updated anytime.  Alerts can be set up for notifications for tradespeople, agents, tenants, owners and sent via the built in email system.

Customers can choose to pay monthly or buy an annual subscription. The fees are based on number of properties an office manages.

When the property quota value is reached, a message is displayed to contact AgentSafe for Real Estate to increase the licence limit.  To avoid any access denied in adding a new property, one can monitor the threshold displayed in the dashboard area.

IT maintenance, phone support and email alert service. However, additional fees will apply for onsite training.

Yes, AgentSafe’s bulk upload feature allows users to import the property data from an exported file. This tool is intended to quickly bulk upload properties into AgentSafe, but should be used with care and in consultation with your AgentSafe account manager. However, we often advise subscribers as a starting point, to enter property details into AgentSafe after carrying out the initial inspection using both the WHS and PSR Checklists. This prevents having to bulk upload all properties immediatelty into AgentSafe - causing unnessary delays managing tasks and rectifying problems in relation to non-compliance.

You can be up and running within 24hrs.

By completing the online registration form and return it to us at [email protected].